Sales organizations can get bogged down dealing with sales force issues concerning sales compensation, territory assignments, account crediting, and other matters, if the associated workflow processes for dealing with them are poorly designed and managed.
When sales organizations lack effective and efficient workflow processes, the following symptoms exist:
delays and errors in reviewing and resolving inquiries, disputes, and questions caused by manual or inefficient processes
lack of visibility into the status of inquiries, disputes, questions, and other matters from the sales force
non-compliance with rules and standards that should be followed when working with confidential and sensitive information
reduced productivity and wasted time by salespeople, sales managers, and sales operations staff because of manual workflow processes
delays and costs of modifying workflow processes to adapt to changing business conditions
These symptoms are indications of underlying problems with the design and management of the workflow processes, including:
inability to route questions, information, and other matters through an automated, structured, and organized process
inability to instill and audit the compliance of common practices related to the routing, review, resolution, communication, and tracking of questions, information, and other matters
inability of salespeople to easily submit, monitor, and track the resolution of questions, information, and other matters that give them more time to sell
inability of sales managers and executives to easily review, track, and communicate the resolution of matters that eliminate organizational inefficiencies
inability to easily modify workflow processes in response to situations such as changes in organizational structure, headcount expansion, or realignment of roles without incurring significant costs or delays
Synygy’s workflow solutions enable organizations to:
create and maintain efficient and effective workflow processes that are in alignment with the organizational strategy and that maximize the productivity of the sales force
eliminate errors by standardizing business processes and enforcing standard practices across the sales organization
give salespeople an easy way to manage workflow processes and to understand how to most efficiently manage a wide range of processes
provide sales managers and executives with an easy and efficient way to manage a wide range of workflow processes
quickly and inexpensively adapt workflow processes as the organization evolves and new business needs emerge
To learn more about Synygy’s workflow solutions, click here.
Sales Performance Management 
