Retailers around the world face the pressures of a globalized economy, higher customer expectations and price resistance, and competing delivery channels. In order to succeed, retailers need to find innovative ways to meet changing consumer behaviors, improve the customer experience, and increase operational efficiency.
Synygy provides consulting, technology, and outsourcing services that deliver the tools, processes, and expertise for increasing the efficiency, agility, and flexibility in sales operations that retailers need to deliver effective customer experiences and improve sales performance.
Synygy solutions allow retailers to:
- integrate, validate, and manage all data sources throughout channels and lines of business within a single, auditable, and secure repository
- automate business processes to improve operational efficiency and control costs
- track, measure, and reward positive interactions with customers across all channels
- analyze trends and gain insights into consumer behavior across all channels