Application Management Services

The hardware and IT infrastructure needed to support sales performance management software applications can be costly and difficult to maintain for most organizations. Companies that lack an efficient and economical application management solution risk unresolved technical issues, unscheduled downtime, data security breaches, and inefficient sales operations.

Synygy provides a reliable, risk-free, and cost-effective application management solution that guarantees uptime, safety and security of data, and business continuity. Application management services include:

• Synygy-owned, Tier III data center, as classified by the Uptime Institute, located within Synygy’s headquarters
• Guaranteed year round uptimes
• Fault-tolerant data storage, network access, and power supply
• 24/7/365 physical security
• Fully supported disaster recovery and backup with built-in infrastructure redundancies
• Third-party validations of security and processes, including:
  • Extensive SAS 70 Type II auditing
  • Sarbanes-Oxley compliance
  • Open Web Application Security Project (OWASP) compliance
  • ISO 27002 compliance
  • Safe Harbor certification
  • HIPAA compliance

• Core training uses universal examples to illustrate software functionality
• On-the-job training teaches clients about their solution through side-by-side interaction with the Synygy implementation team
• Custom training provides unique content using the configuration and business rules for the client’s solution
• Delivery mechanisms range from in-depth facilitation in intensive "hands-on" labs in a classroom setting, via webcast, or on the job, to self-paced online courses